％t了解背景下的全质量管理：国际和印度服务业（文献综述）％9文章％d％J当前世界环境％r 10.12944 / cwe.4.2.04％p 285-292％v 10％n 12％U www.a-i-l-s-a.com/article/192/％8 - 12月19日2009％x -抽象的：随着加速的改变步伐，组织正在努力提供更好的产品和服务，然后更好地争夺他们已知的竞争对手。这对于他们的生存和可持续性至关重要。在这一时代，在快速变化，收购和兼并，快速产品变化，越来越多的客户需求，全球压力，信息技术，组织需要不断衡量和监控送到最终客户的质量。对客户的需求不断变化进一步使组织成为复杂的工作。虽然，可以预测制造业的未来趋势，但对于服务，由于易腐性，异质性和可形性等因素，难以预测。在这种情况下，TQM变得重要。TQM的方向不仅有助于处理外部压力（客户，供应商和分销商/经销商等），也有助于组织（内部员工）。此外，今天的经济体由服务业主导;通常，与制造（www.indianbusiness.nic.in）相比，印度国内生产总值拥有更多的服务。这一部门的加速增长主要来自自由化和私有化的压力。 For example, the education, fast foods, retails, telecommunications, transportation and banking sectors have shown higher growths in the past decade The review of literature highlighted that the studies towards service sector in India are very few. In the developing economies of India, where services contribute a major portion of Indian GDP, the management can't be left on the chance; rather there is a need for its systematic management. In this light the present paper gains importance. Further, the present paper is proposed to study the drivers of TQM in the context of Indian service industries. The present paper is an attempt to highlight challenges and opportunities in Indian service sector. This paper will benefit researchers and practitioners to suggest the directions for growth and also it will help in identifying the areas of weakness and the ways for improvements. %0 - Journal Article %I - %@ - 0125-895